Marsello App Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Marsello Customer Operational
90 days ago
99.99 % uptime
Today
Marketing Loyalty Operational
90 days ago
99.91 % uptime
Today
Marsello Marketing Operational
90 days ago
99.91 % uptime
Today
Marsello Integrations Operational
90 days ago
99.73 % uptime
Today
Marsello Api Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
DNS Operational
Servers Operational
Shopify API & Mobile Operational
Shopify Point of Sale Operational
Vend API Operational
BigCommerce API Operational
Kounta API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024
Customer Creation Delay
Resolved - We've resolved the root cause and reprocessed all customers who were impacted.
We apologize for any inconvenience caused.
Apr 24, 11:16 UTC
Monitoring - The fix has been successfully implemented, and our queues are now processing as usual. Additionally, we're actively working on reprocessing the customers created during the delay.
Apr 24, 07:11 UTC
Identified - We're experiencing a delay in customer processing, causing a backlog.
We’ve pinpointed the root cause and are actively working on resolving it and resync all customers created during the delay.
We apologize for any inconvenience caused and appreciate your patience as we work to restore normal operations.
Not affected: Shopify
Apr 24, 06:31 UTC
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Email Deliverability - Domain Authentication Required
Resolved - Emails are now being sent for unauthenticated domains. To prevent this from occurring in future please authenticate your sending domain https://help.marsello.com/en/articles/8138739-send-emails-from-your-custom-email-domain
Apr 12, 02:19 UTC
Update - We are continuing to monitor for any further issues.
Apr 12, 02:13 UTC
Monitoring - All emails that were on hold are now sending again as expected. 
To ensure no sending delays again for your account in the future, please authenticate your custom domain.

https://help.marsello.com/en/articles/8138739-send-emails-from-your-custom-email-domain
Apr 11, 23:03 UTC
Update - Due to the new regulations affected campaigns are currently on hold from being sent.
Apr 11, 23:02 UTC
Identified - New regulations now require domain authentication for accounts, and as a result, emails from unauthenticated accounts are not being sent.

https://help.marsello.com/en/articles/8802962-update-your-email-domain-settings-to-comply-with-the-new-google-yahoo-requirements
Apr 11, 19:48 UTC
Apr 11, 2024
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