Resolved -
The issue affecting the Heartland has been resolved. Heartland services have stabilized, and requests are processing normally again. We will continue to monitor to ensure everything remains stable.
Nov 28, 19:02 UTC
Update -
Heartland services have begun to stabilize, and we’re seeing successful requests coming through again. We are actively monitoring performance to ensure everything fully returns to normal.
Nov 28, 18:58 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 28, 18:57 UTC
Identified -
Our technical team has identified that App Insights is showing a spike in failed requests, which indicates that the server load was temporarily too high and caused timeouts.
Nov 28, 18:44 UTC
Update -
We are continuing to investigate this issue.
Nov 28, 18:27 UTC
Investigating -
We are currently investigating an issue where the Marsello loyalty widget is either not appearing in the Lightspeed (Heartland) POS interface or, when it does appear, clicking it results in a 502 Bad Gateway error.
Nov 28, 18:26 UTC