Custom Automations Not Sending to Customers

Incident Report for Marsello

Resolved

This incident has been resolved
Posted Oct 29, 2025 - 20:03 UTC

Monitoring

We’ve rolled out a fix for the issue affecting some automations for recently joined brands and are keeping an eye on the results. We’ll share another update once everything is fully resolved.
Posted Oct 29, 2025 - 05:40 UTC

Identified

We’ve identified the root cause of the issue affecting some Automations for brands that were recently joined. Our team is actively working on a fix and closely monitoring the situation to ensure everything returns to normal as quickly as possible.
Posted Oct 29, 2025 - 03:10 UTC
This incident affected: Marsello Marketing.