We identified the cause of the issue; this has now been fully resolved, and normal functionality has been restored.
All affected features are now working as expected. No action is required.
Posted Jan 20, 2026 - 18:59 UTC
Update
We’ve identified the root cause of the issue affecting emails and forms. Our team is working on a fix, and we will release it shortly.
Posted Jan 20, 2026 - 18:05 UTC
Update
We’ve confirmed that affected accounts are active and in good billing standing, and this is a system bug incorrectly blocking actions such as editing emails and updating forms.
Posted Jan 20, 2026 - 16:32 UTC
Identified
Brands are seeing the error message “Subscription has been deactivated, please contact support” when attempting to edit email campaigns or templates in Marsello. Any updates will be shared when available.