Marsello Status - Email Deliverability - Domain Authentication Required

Email Deliverability - Domain Authentication Required

Incident Report for Marsello

Resolved

Emails are now being sent for unauthenticated domains. To prevent this from occurring in future please authenticate your sending domain https://help.marsello.com/en/articles/8138739-send-emails-from-your-custom-email-domain

Posted Apr 12, 2024 - 02:19 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 12, 2024 - 02:13 UTC

Monitoring

All emails that were on hold are now sending again as expected.  To ensure no sending delays again for your account in the future, please authenticate your custom domain.

https://help.marsello.com/en/articles/8138739-send-emails-from-your-custom-email-domain

Posted Apr 11, 2024 - 23:03 UTC

Update

Due to the new regulations affected campaigns are currently on hold from being sent.

Posted Apr 11, 2024 - 23:02 UTC

Identified

New regulations now require domain authentication for accounts, and as a result, emails from unauthenticated accounts are not being sent.

https://help.marsello.com/en/articles/8802962-update-your-email-domain-settings-to-comply-with-the-new-google-yahoo-requirements

Posted Apr 11, 2024 - 19:48 UTC

This incident affected: Marketing Loyalty and Marsello Marketing.