A fix has been implemented and we will continue to monitor this.
Posted Apr 01, 2026 - 23:27 UTC
Update
We recommend checking the device’s network connection, including:
- Ensuring a strong and stable WiFi connection - Switching to a 5GHz network if available - Testing on mobile data or a hotspot
Posted Apr 01, 2026 - 15:33 UTC
Identified
We’re currently investigating an issue affecting reward redemptions in Shopify POS. Some brands are seeing customer points balances display correctly, but available rewards or vouchers are not loading in the Marsello POS tile, preventing in-store redemption.
Our team is actively investigating the cause and working to restore normal functionality as quickly as possible.
Posted Apr 01, 2026 - 15:05 UTC
This incident affected: Marketing Loyalty, Reporting, and Shopify Point of Sale.